Complaints Procedure
Not satisfied? Tormino takes every complaint seriously. We strive to handle your complaint quickly and correctly. Below you can read how to file a complaint and what to expect from us.
Fast Response
We confirm your complaint within 2 business days and aim to resolve it within 5 business days.
By Email
Send your complaint to support@storesuqdnoq.shop with your order number and a clear description.
Personal Handling
Every complaint is personally reviewed by our customer service team — no standard replies.
Independent Mediation
Not satisfied with our solution? You can turn to an independent disputes committee.
How do you submit a complaint?
Submit your complaint and have it resolved in 4 easy steps.
Submit your complaint
Send an email to support@storesuqdnoq.shop with your order number, a clear description of the complaint and any photos. The more complete your information, the faster we can help.
Receive confirmation
We confirm receipt of your complaint by email within 2 business days. You'll receive a reference number and the name of the team member handling your complaint.
Investigation and solution
Our team investigates your complaint and aims for a solution within 5 business days. For more complex complaints, we'll keep you updated on our progress.
Outcome and review
You'll receive a written response with the outcome of the investigation and our proposed solution. Don't agree? Then you can escalate the complaint.
Not satisfied with the solution?
If you don't agree with how we handled your complaint, you can submit it to an independent disputes committee. The Geschillencommissie Webshop (SGC) is recognised by the CCGC and mediates free of charge between consumers and online shops. Read more at www.sgc.nl.
Want to submit a complaint now?
File a complaint
Useful links
Visit our other service pages or get in touch directly.
