Our Method
From order to delivery: how we ensure a smooth and reliable customer experience every day. Expected dispatch date stated per product.
How we work
From order to delivery in 3 simple steps.
Order
You order online via our webshop or as a B2B customer via your account. Expected dispatch date stated per product.
Processing
Our team checks your order. Quality check before shipping — every product is inspected.
Shipping
Shipped the next business day via PostNL, DPD or FedEx. Track-and-trace sent by email.
Our Core Values
What we stand for with every order we process.
Speed
Clear dispatch dates — the expected dispatch date is shown per product.
Quality
Every product is checked before shipping.
Transparency
Clear prices, stock levels and delivery times. No hidden costs.
Service
Personal customer service, 1 business day response time.
Sustainability
Conscious choices in packaging and logistics.
Innovation
Always looking for better solutions for our customers.
Questions about our method?
Contact us
Useful links
Check our other trust pages for more information.
